Health case studies
Plan inquiries and patient intake, answered instantly, every time.
Case studies
Health Plans of North Carolina
A broken chatbot meant every website inquiry about plans went nowhere.
Every website inquiry is captured, so zero leads fall through
Dr. Kevin's Wellness
Ad leads filled out the form at all hours and cooled off before staff could call back.
Every new patient lead gets a call within a minute, day or night
Destiny Hospice
Families reach out at hard moments, often to more than one hospice. Calls that rang out and inquiries that waited went elsewhere.
No family's call goes unanswered, including nights and weekends
ChartRequest
Open balances on records requests meant hours of manual calls, with the answers stuck in people's notes.
Open requests get called without tying up the team's day
Keyline Home Care
Clients, family caregivers and staff all called the same line, with everything from new intakes to problems that couldn't wait.
Every call gets answered, and every request leaves a ticket the team can track
IVme Wellness + Aesthetics
New patient calls needed an answer right away, before the caller tried the next clinic.
New patient calls get answered right away instead of ringing out