A conversation like the ones it handles every day
Illustration based on the live system.
What ChartRequest was up against
Some requesters left invoices unpaid after records were released. Calling each open request to ask about payment took hours, and the answers lived in individual notes instead of the system.
What InstantReply.ai built
InstantReply.ai built Hannah, an AI collections agent that calls requesters with open balances, asks politely when they plan to pay, handles common questions and writes the promised date and call outcome back into ChartRequest's system.
Calls every requester with an open balance
Asks when they plan to pay and handles common billing questions
Saves the promise-to-pay date and call outcome back to the system
Flags disputes and callback requests for the team
- Comes inOpen balance
- AI employeeHannah, AI collections
- OutcomePromise to pay
- Lands inChartRequest system
What changed
Open requests get called without tying up the team's day
Every promise to pay is recorded with a date the team can follow up on
The team sees every outcome in one place and steps in only when needed
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Want results like this?
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