A conversation like the ones it handles every day
Illustration based on the live system.
What Health Plans of North Carolina was up against
Website visitors inquiring about health plans were not being captured. Existing chatbot was broken, no leads were routed to agents.
What InstantReply.ai built
InstantReply.ai built a Claude-powered AI chatbot that answers plan questions, qualifies visitors by coverage need and budget, and books consultations directly onto the calendar without the visitor ever leaving the page. Since then, an AI voice agent answers inbound calls and an AI SMS agent replies to texts, so plan questions get answered on the phone, by text and on the website, any time of day.
Answers plan questions instantly via a Claude-powered chatbot
Qualifies visitors by coverage need and budget
Confirms the appointment on the spot, with no follow-up call or email needed
AI voice agent answers inbound calls, handles common questions and books time with the team
AI SMS agent replies to texts right away and follows up with people who haven't booked
- Comes inCall, text or website
- AI employeeVoice, SMS and chat agents
- OutcomeConsultation booked
- Lands inCalendar
What changed
Every website inquiry is captured, so zero leads fall through
Response time dropped from broken to instant
Visitors go from first question to a booked consultation without leaving the chat
“InstantReply's team, including Sarmed, was fantastic to work with from start to finish. This was a fixed-price project, and they consistently anticipated what the project truly required rather than simply following instructions. Their attention to detail was excellent, and they were organized, communicative, responsive, and genuinely easy to work with throughout the entire process.
The final product exceeded our expectations: an AI-powered knowledge assistant that not only answers questions but also actively supports our sales process. They clearly understood the bigger picture and what we were trying to accomplish, not just the technical specifications.
I highly recommend Mohammad, Sarmed, and the team at InstantReply to anyone looking for skilled, dependable developers who take ownership of their work. We would absolutely hire them again.”
More case studies
Ad leads filled out the form at all hours and cooled off before staff could call back.
Families reach out at hard moments, often to more than one hospice. Calls that rang out and inquiries that waited went elsewhere.
Open balances on records requests meant hours of manual calls, with the answers stuck in people's notes.
Clients, family caregivers and staff all called the same line, with everything from new intakes to problems that couldn't wait.
New patient calls needed an answer right away, before the caller tried the next clinic.
Want results like this?
Hear the AI answer a lead the way it would for your business, then decide.
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