What Health Plans of North Carolina was up against
Website visitors inquiring about health plans were not being captured. Existing chatbot was broken, no leads were routed to agents.
What InstantReply.ai built
InstantReply.ai built a Claude-powered AI chatbot that answers plan questions, qualifies visitors by coverage need and budget, and books consultations directly onto the calendar without the visitor ever leaving the page.
Answers plan questions instantly via a Claude-powered chatbot
Qualifies visitors by coverage need and budget
Confirms the appointment on the spot, with no follow-up call or email needed
What changed
Every website inquiry is captured, so zero leads fall through
Response time dropped from broken to instant
Visitors go from first question to a booked consultation without leaving the chat
“InstantReply's team, including Sarmed, was fantastic to work with from start to finish. This was a fixed-price project, and they consistently anticipated what the project truly required rather than simply following instructions. Their attention to detail was excellent, and they were organized, communicative, responsive, and genuinely easy to work with throughout the entire process.
The final product exceeded our expectations: an AI-powered knowledge assistant that not only answers questions but also actively supports our sales process. They clearly understood the bigger picture and what we were trying to accomplish, not just the technical specifications.
I highly recommend Mohammad, Sarmed, and the team at InstantReply to anyone looking for skilled, dependable developers who take ownership of their work. We would absolutely hire them again.”
Want results like this?
Deploy your AI Closer and stop losing leads to slow response times.