The retail answering service that answers while you sell

A retail answering service picks up the store's phone and messages when your staff can't, and sorts each request by what it needs. Questions about hours, parking, directions, gift cards, and the return policy get an answer on the spot, from the information you approved. Appointment requests get booked. Anything about a specific item, order, or exception goes to your team with the details already collected.

That split matters in retail because most calls are repetitive, but the valuable ones are not. A caller asking what time you close needs a fast answer. A caller asking about a diamond, a dining set, or a bridal fitting needs a booked visit and a salesperson who knows what they want before they walk in.

The same agent answers WhatsApp and Instagram messages and texts back missed calls, so a customer who reaches out on any channel gets the same answer.

The agent does not take payments, process refunds, or make exceptions to your return or exchange policy. It explains the policy as you wrote it, takes the customer's request in their own words, and sends it to the person who can decide.

It does not promise stock it cannot confirm. It answers from the product information you give it, not from a live inventory feed, so when a caller asks whether a size or model is on the shelf, it takes the item, the store, and the customer's contact details and passes the request to staff to check and call back.

Order status works the same way. The agent collects the order number and name, tells the customer a team member will follow up, and sends it to your team. That keeps the agent from guessing, which is the mistake that costs a store a customer.

Jewelry, bridal, furniture, mattress, and appliance stores sell through appointments. The agent asks the questions your sales team would ask first, such as what the customer is shopping for, the occasion, and when they want to come in, then books the visit into your calendar with those notes attached.

When a customer has to reschedule, the agent moves the booking instead of losing it. With outbound calling added, it also calls back new web and ad leads in under 60 seconds and follows up by text, so a shopper who filled in a form at night is booked before they call the next store.

GoHighLevel is connected as part of the standard build, and bookings land in the calendar your team already uses, whether that's GoHighLevel, Calendly, or Cal.com. Other systems, such as HubSpot or Salesforce, are confirmed on the demo. With human handoff, your team can also follow each conversation in Slack and email and step in.

Inbound calls and messages run at the base rate. Outbound calling, for lead callbacks and follow-up, is an add-on you can add when you want it.

A one-time setup fee covers the build, the integration, A2P registration, your phone number, and the reporting dashboard. You are live in 5 days, and it runs month to month with thirty days notice.