A conversation like the ones it handles every day
Illustration based on the live system.
What Destiny Hospice was up against
Families usually contact a hospice at a difficult moment, and many reach out to more than one provider at once. Calls that rang out after hours and web inquiries waiting on a callback meant some families moved on before anyone spoke to them.
What InstantReply.ai built
InstantReply.ai deployed two AI voice agents. An inbound agent answers every call with a calm, caring tone and takes the details the admissions team needs. An outbound agent calls every new web inquiry the moment it comes in.
Answers every inbound call, day or night, with a calm and caring tone
Takes the details admissions needs, so families don't have to repeat themselves
Calls new web inquiries the moment they're submitted
Passes every conversation to the admissions team with full notes
- Comes inCall or web inquiry
- AI employeeAI voice agents
- OutcomeDetails taken
- Lands inAdmissions team
What changed
No family's call goes unanswered, including nights and weekends
Web inquiries get a call right away instead of the next business day
The admissions team starts every follow-up with the details already in hand
More case studies
A broken chatbot meant every website inquiry about plans went nowhere.
Ad leads filled out the form at all hours and cooled off before staff could call back.
Open balances on records requests meant hours of manual calls, with the answers stuck in people's notes.
Clients, family caregivers and staff all called the same line, with everything from new intakes to problems that couldn't wait.
New patient calls needed an answer right away, before the caller tried the next clinic.
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