AI that handles patient inquiries, schedules appointments, and manages prescription refills 24/7.
Our AI Receptionist acts as a seamless extension of your healthcare facility. It can discuss services, handle intake questions, and book appointments directly into your Electronic Health Record (EHR) system.
Connect to Epic, Cerner, or your specific medical practice management tool.
Input your specific clinical protocols and scheduling rules.
AI starts handling phone and web inquiries with a helpful, professional tone.
Solo practitioner medical clinics.
Multi-specialty healthcare groups.
Dermatologists, podiatrists, and therapy centers.
Every practice has the same eight-thirty problem. The waiting room is filling, the phone is ringing, and the person at the desk has to choose between the patient standing in front of them and the one calling. Whichever they choose, the other waits.
The calls that get lost in that window are rarely trivial. They are appointment requests, cancellations that could have been refilled, and new patients ringing three practices to see who answers. A cancellation that goes to voicemail is a slot that stays empty and a patient who could have taken it.
Out of hours the same calls simply do not happen. The patient calls someone else, or waits, or ends up somewhere more expensive than your practice for a problem you could have handled.
The agent handles the calls that do not need clinical judgement: booking, rescheduling and cancelling appointments, confirming opening hours and location, explaining what to bring and how to prepare, taking new-patient details, and answering the questions your desk answers thirty times a day.
Anything clinical goes to a person. It does not triage symptoms, advise on medication, or make judgements about urgency, and it is built to escalate rather than guess. Where a call needs a nurse or a doctor, the handoff is the whole point.
Filling cancellations is where practices usually see the clearest return. A cancelled slot can trigger outreach to a waiting list immediately, at any hour, rather than waiting for someone to work down a list between patients.
Patient data has obligations attached, and the honest position is that this needs configuring per practice rather than claiming a blanket certification. Data is encrypted in transit and at rest, and what the agent is permitted to collect, store, and repeat back is defined during the build.
For practices operating under HIPAA, that scoping happens before anything goes live: what the agent may collect, what it may repeat back, what it must never store, and whether a Business Associate Agreement is required for the way you intend to use it. Those are questions to settle with us and your own counsel, not a box a vendor ticks. If someone tells you their agent is HIPAA compliant out of the box with no configuration, ask them what they mean by it.
Human handoff routes conversations into Slack and email so staff can see what the agent said, and message approval holds outbound messages until a person approves them. Every conversation is available in the reporting dashboard.
Consent is captured before the agent messages anyone, and opt-outs are processed automatically and suppress the contact from further messaging. US patient texting sits under the TCPA in addition to HIPAA, which is why consent is part of the intake flow rather than an afterthought, and why A2P 10DLC registration is included in the build rather than left to you.
No. It handles scheduling, practice information, and new-patient intake, and escalates anything clinical to a person. Symptom triage is a clinical judgement and stays with clinicians.
Compliance is a property of how a system is configured and operated, not a feature that ships switched on, so the honest answer is that we scope it with you before go-live: what the agent may collect, what it may repeat back, where that data goes, and whether a Business Associate Agreement applies to your setup. We will tell you plainly what the agent does and does not do so you and your counsel can assess it. Any vendor claiming blanket HIPAA compliance for a conversational agent without asking about your workflow is overselling.
Yes. A cancelled appointment can trigger immediate outreach to your waiting list, which is usually where a practice recovers the most revenue fastest.
They are routed to your staff with the details already captured, so the person picking up is not starting the conversation from scratch.
Yes. The agent detects the language of the caller or message and responds in it, which matters most at the front desk of a practice serving a mixed community.
See how our AI integration handles patient web requests, initiates instant automated triage callbacks, and books appointments seamlessly in real-time.
Listen to live recordings of how our conversational AI represents clinical practices in real workflows, managing inquiries and following custom triage pathways seamlessly.
Join the top healthcare providers using AI to scale and improve patient satisfaction.