The AI receptionist for IT companies that never misses a call

An AI receptionist for IT companies is a voice agent that answers your phone lines 24/7, works out whether the caller is a client with a problem or a prospect who wants to buy, and handles each one the way your team would. It does not use a phone tree. The caller says what they need, and the agent takes it from there.

On a support call, it asks the intake questions your on-call process needs: which client, what is down, when it started, and how many people it affects. If the call matches what you define as urgent, such as a site down or a whole office offline, it sends the call and a written summary to your on-call engineer. If it can wait, it logs the details and tells the client when to expect a response.

On a sales call, it asks about the company, the size of the team, and what they are trying to fix, then books a discovery call, IT assessment, or demo with the right person. Every call, booking, and escalation shows up in your reporting dashboard.

Software companies sell to buyers in every time zone, so demo requests and trial signups arrive while your sales team is asleep. A form that sits until the next business day gives the prospect time to book a call with a competitor who answered first.

With outbound calling added, InstantReply calls new demo requests and trial signups back in under 60 seconds, asks your qualifying questions, and books the demo into your calendar. If the prospect does not pick up, it follows up by text. It replies in the prospect's language, in 30+ languages.

Inbound sales calls work the same way without the add-on: the agent answers, qualifies, and books. Prospects who are not a fit yet are logged with their details so your team can decide what to do with them.

The AI does not troubleshoot technical problems or give technical fixes. It will not walk a client through a restart, reset a password, or guess at the cause of an outage. It captures the issue clearly, sends urgent calls to your on-call engineer, and books the right person for everything else.

It does not log in to your clients' systems or your own tools, and it does not ask callers for passwords. It also does not quote custom pricing, contract terms, or service levels unless you give it the exact wording to use. When a prospect asks what a managed services plan or an enterprise license costs, it tells them the right person will go through it and books that call.

You decide where these lines sit. During setup we write down what the agent can answer, what counts as urgent, and when it hands off to a person.

GoHighLevel is connected as part of the standard build, so calls, leads, and bookings land in one place. If your team works in HubSpot or Salesforce, or books through Calendly or Cal.com, we confirm the connection on the demo. With human handoff, your team can also follow each conversation in Slack and email and step in.

Inbound calls on your support and sales lines run at the base rate. Outbound calling, which handles fast callbacks to new demo requests and trial signups, is an add-on you can turn on when you want it.

A one-time setup fee covers the build, the integration, A2P registration, your phone number, and the reporting dashboard. You go live in 5 days, and it runs month to month with thirty days notice.