A conversation like the ones it handles every day
Illustration based on the live system.
What Dr. Kevin's Wellness was up against
The clinic's ads bring in patient inquiries day and night. By the time staff could call back, many people had cooled off or forgotten they'd asked, and following up by hand over several days wasn't realistic.
What InstantReply.ai built
InstantReply.ai built a speed-to-lead system around an AI voice agent named Hannah. The moment someone submits the form they get a text, and Hannah calls within a minute to learn what brought them in and book a consultation on the call.
Sends an instant text the moment a form is submitted
Calls within a minute, while the lead is still on their phone
Learns what brought them in and qualifies against the clinic's criteria
Books the consultation straight onto the calendar during the call
Follows up by call and text over the next few days for anyone who doesn't pick up
- Comes inAd form
- AI employeeHannah, AI voice
- OutcomeConsultation booked
- Lands inClinic calendar
What changed
Every new patient lead gets a call within a minute, day or night
Consultations get booked on the first call instead of after rounds of phone tag
Leads who miss the call keep getting followed up until they book or say no
More case studies
A broken chatbot meant every website inquiry about plans went nowhere.
Families reach out at hard moments, often to more than one hospice. Calls that rang out and inquiries that waited went elsewhere.
Open balances on records requests meant hours of manual calls, with the answers stuck in people's notes.
Clients, family caregivers and staff all called the same line, with everything from new intakes to problems that couldn't wait.
New patient calls needed an answer right away, before the caller tried the next clinic.
Want results like this?
Hear the AI answer a lead the way it would for your business, then decide.
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