What Keyline Home Care was up against
Keyline's phone line serves new clients, the family caregivers already in its program and its own staff. Every call needs something different: an intake, an appointment, a task for the team or, sometimes, an emergency that has to reach someone right away.
What InstantReply.ai built
InstantReply.ai built an inbound AI voice agent that answers every call, takes intakes, books appointments on the calendar, transfers callers to the right person and creates a ticket for every task. Emergencies get an urgent ticket so the team acts on them first.
Answers every inbound call, from clients, caregivers and staff
Takes new client intakes on the call
Books appointments straight onto the calendar
Transfers callers to the right person on the team
Creates a ticket for every task that comes out of a call
Handles emergencies by creating an urgent ticket for the team
- Comes inClient, caregiver or staff call
- AI employeeAI voice agent
- OutcomeIntake, booking or ticket
- Lands inKeyline team
What changed
Every call gets answered, and every request leaves a ticket the team can track
Emergencies are flagged as urgent instead of waiting in a voicemail
New intakes and appointments are captured on the first call
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