A conversation like the ones it handles every day
Illustration based on the live system.
What Knight Law Group was up against
Inquiries reach Knight Law by phone, from paid ads and through Facebook and Instagram messages. Each one needs a quick, careful reply, then several more touches before a qualified client signs the retainer. That's a lot of follow-up for an intake team.
What InstantReply.ai built
InstantReply.ai built four AI agents that cover intake from first contact to signed retainer, all synced to Salesforce so the team sees the full history.
Inbound voice agent answers calls, runs the intake questions and qualifies the case
Outbound voice agent calls new ad leads right away and keeps trying when they don't pick up
Retainer agent follows up with qualified clients until the retainer is signed
Social DM agents reply to Facebook and Instagram messages like a person and steer qualified leads to a consultation
Every conversation syncs to Salesforce
- Comes inCalls, ads and DMs
- AI employeeFour AI agents
- OutcomeRetainer signed
- Lands inSalesforce
What changed
Every call, ad lead and DM gets a reply, day or night
Unqualified callers are screened out before they reach an attorney's calendar
Qualified clients keep getting followed up until the retainer is signed
Want results like this?
Hear the AI answer a lead the way it would for your business, then decide.
Hear it answer